1 reviews | Active since Aug 2018
No Stock, no communication, no transparency
I app**** to have my current contract with Teljoy upgraded to a different product on 28/02/2024. On 29/02/2024 my contract was signed and sent and I was informed that my product has been ordered and I will be contacted regarding delivery (this was the last communication received from Teljoy). I enquired on their contact us portal online twice, no one contacted me back. I sent an e-mail and was informed that the order has been placed I will be contacted. I enquired again today and after I had to follow up for an answer I was informed there is no stock, there might be stock in another 2 to 3 weeks. I don't understand why a product of limited stock would be advertised widely and I also don't understand why updated need to be requested from a company who in a modern age should have various measures of communication to customers readily available.
We want to express our sincere apologies for the lack of communication and understand how important it is to stay informed during such processes, and we acknowledge that we fell short of meeting your expectations.
To address your concerns, we have personally escalated your case to our Sales and Procurement team, who will be reaching out to you promptly with a detailed update on the status of your order.
Once again, we sincerely apologize for any inconvenience you have faced. We value your patronage and appreciate your patience as we work to resolve this matter promptly.
We want to express our sincere apologies for the lack of communication and understand how important it is to stay informed during such processes, and we acknowledge that we fell short of meeting your expectations.
To address your concerns, we have personally escalated your case to our Sales and Procurement team, who will be reaching out to you promptly with a detailed update on the status of your order.
Once again, we sincerely apologize for any inconvenience you have faced. We value your patronage and appreciate your patience as we work to resolve this matter promptly.