NO SERVICE FROM TELJOY

I have bought a TV though Teljoy about 6 year ago. The 1st time the TV broke, they collected i and try to fix it but they deliver it still broken. I have reported it again and they gave me a replacement unit. This unit worked for less than a year went it suddenly went dead on 31 Dec 2018. I have reported it. They have collect the unit on the ********** 3 and gave me a replacement unit that is way to big to fit in to my TV cabinet, thus the TV is standing in front of my cabinet which is a sore eye. According to my knowledge as per contract they will give me a loan unit the same as that I have. They said I am lucky to get a loan unit at all. So much for a contract. Last week, 18 Jan 2019 Octavia Nondilishe ********** send me a claim form to fill in which I did and I have send it back Monday 21 Jan 2019. Apparently there was a mistake on the form, she has mail me to fix it, but did not send me the form so see what info is missing. I have rep**** twice to her. I have phoned Teljoy myself on Monday when I did not get any response from her and nobody answered and I was forced to leave a message on their website and the phone. Up and till this day, I am still waiting for Teljoy to provide me with a service that I am paying for. This is poor communication and poor service. I will never to business with Teljoy again. When my TV is fixed one day I will cancel all my contracts with them. And, if not mistaken, they are supposed to provide me with n new unit if my old unit is not fixable, no, they gave me a 2nd hand unit!