No service at Teljoy for new clientele

I first made contact with Teljoy as a new client requesting some equipment on the 04/08/2017. I sent my documents as required from their Website, within minutes I got an email confirming that I was pre-approved and should send my documents again to Sicelo Nhlapo. Which I did then there was no response from him. I sent my documents again and Brian Thobejane asked for my documents to be resent again, I did that yet again numerous times where I was told my ID was not clear I resent everything again and called . Then there was no response from Brian. I then got an email from Lizanne Kruger who again asked for my documents to be sent . I did that yet again , then there was no response from her. I tried calling and was sent from pillar to post . There was no response from any of Teljoy stuff. This puts a sour taste in my mouth because if there are any issues regarding my account being approved or declined they should get back to me and tell me so I can move on than make a fool out of me and ask me to send and resend my documents .

Can I get confirmation if my account was approved or not so I can know where I stand .

I recently relocated to Port Elizabeth and was happy with the rent to buy offer that Teljoy has but with this kind of services I must say I have second thoughts. but I would like to get some confirmation of why I was passed from one sales rep to the next with no answers after I comp**** with all their requests

regards K. Ngemntu