No service at all

I sent in my laptop for repairs and the courier collected it 13 July. I received a mail from the repairer on 17/7/2020 and this is their exact words "Kindly note that we have send the quotation to Teljoy, they will be in further contact with you regards any payment". I emailed twice already last week Friday I spoke to Masesi Khamkham who advised me that she will speak to her line manager and get back to me on Monday - no feedback received and I sent a mail on Wednesday where Katie More phoned me and said that I don't have to worry as she is now assisting me and she followed up on the quote. I still did not receive the quote! I joined Teljoy in 2017 already, never missed a payment even in lock down. I informed them that I need the laptop asap as my daughter needs it for her school work. I will not ever buy from Teljoy again - no service at all.