No service

Iv order stock from you guys on the 28th December 2023 got a call on Monday the the 04 December 2023 saying you guys don't have stock and supplier. Took a different brand since I already waited with no feedback had to send messages and calls and emails nothing you guys don't follow up. It's Wednesday still waiting was told they will deliver today it's almost 5pm still nothing. Now I'm sitting here thinking should I do business else where since you guys do not have customers services. Courier has collected but we as a customer can't track the parcel. I'm thinking of canceling. I actually thought you guys are excellent. Should I also make you guys wait for payment?