NN
Natascha N
1 reviews | Active since Aug 2018
19 Sept 2019, 14:00
No service
I reported my microwave oven to Teljoy Absa whom has taken o er from the innovation group. On the 23rd Aug they came out to check and since then I have had no feedback whatsoever. U had to phone and follow up on my claim. This morning Linden Appliance phoned stating they are still waiting ont the part..... which I do believe is nonsense! Almost a month for a micro switch???? The service is non existent and very unprofessional. Have been a client for many years.
Helpful (0)
Replies (4)0
Replies (4)
Teljoy's replyOfficial
20 Sept 2019, 10:39Good day Natascha,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
Teljoy's reply20 Sept 2019, 10:39
Official
Good day Natascha,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager and the team will be in contact with you.
Regards,
The Teljoy Team
NN
Natascha N's updateReviewer Update
26 Sept 2019, 12:40I have had no reply from Tejoy or Maxicare???
Why am I paying a montly debit order for such poor service!!
Why am I paying a montly debit order for such poor service!!
NN
Natascha N's update26 Sept 2019, 12:40
Reviewer Update
I have had no reply from Tejoy or Maxicare???
Why am I paying a montly debit order for such poor service!!
Why am I paying a montly debit order for such poor service!!
Teljoy's replyOfficial
26 Sept 2019, 13:03Hi Natascha.
We apologise for the delay. Your claim has been authorized and the team will be in contact with you.
Regards,
The Teljoy Team
We apologise for the delay. Your claim has been authorized and the team will be in contact with you.
Regards,
The Teljoy Team
Teljoy's reply26 Sept 2019, 13:03
Official
Hi Natascha.
We apologise for the delay. Your claim has been authorized and the team will be in contact with you.
Regards,
The Teljoy Team
We apologise for the delay. Your claim has been authorized and the team will be in contact with you.
Regards,
The Teljoy Team
NN
Natascha N's updateReviewer Update
04 Oct 2019, 10:31I still have not received my microwave oven.
Due to poor communication and bad service I will not recommend MaxiCare to friends anymore.
No manager is ever available to speak to at Teljoy.
Brandon at MaxiCare advised that I speak to Cameron or Meredith at Teljoy...and guess what after spending almost 10min on the phone they are not available. Bad and unprofessional....
bring the Innovation Group back.
VERY UNHAPPY CLIENT
Due to poor communication and bad service I will not recommend MaxiCare to friends anymore.
No manager is ever available to speak to at Teljoy.
Brandon at MaxiCare advised that I speak to Cameron or Meredith at Teljoy...and guess what after spending almost 10min on the phone they are not available. Bad and unprofessional....
bring the Innovation Group back.
VERY UNHAPPY CLIENT
NN
Natascha N's update04 Oct 2019, 10:31
Reviewer Update
I still have not received my microwave oven.
Due to poor communication and bad service I will not recommend MaxiCare to friends anymore.
No manager is ever available to speak to at Teljoy.
Brandon at MaxiCare advised that I speak to Cameron or Meredith at Teljoy...and guess what after spending almost 10min on the phone they are not available. Bad and unprofessional....
bring the Innovation Group back.
VERY UNHAPPY CLIENT
Due to poor communication and bad service I will not recommend MaxiCare to friends anymore.
No manager is ever available to speak to at Teljoy.
Brandon at MaxiCare advised that I speak to Cameron or Meredith at Teljoy...and guess what after spending almost 10min on the phone they are not available. Bad and unprofessional....
bring the Innovation Group back.
VERY UNHAPPY CLIENT