No service

I requested them to call me back at 6:00 in the morning to which I received a sms that a consultant will get in contact with me, but nothing happened. I then used the chat option and aome told mw to call the call centre. The lady told me to send an email stating my address and time for pick-up. I sent the mail and to dat they have not responded. I then went the facebook messanger route where the agent told me that some will contact me today. Now guess what, still no response. I am pretty much at the stage where I am will to take the product back to them. Donr use this company as they are quick to sign you up, but after sales support is clearly non-existing.