DP
Devon P
1 reviews | Active since Feb 2025
13 Mar 2026, 11:23
No response to credit refund
Disgusting service! Months and still no response or refund... I pay a debit order monthly with an easy fix add-on.. I'm advised about a refund as they deemed my TV not feasible to repair and I will be credited with a refund.. Still no word back and no response to emails! I sent a follow-up email last week and still nothing.. If I call today to speak to tech support, I will probably won't get a straight answer from anybody. Very easy to take debit orders but when it's time to make good on promises they don't respond and are afraid to take accountability. Disgusting!
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Teljoy's replyOfficial
13 Mar 2026, 11:27We’re truly sorry to read about your experience and understand how frustrating this situation must be for you. This is not the level of service we want any customer to receive, and we sincerely apologize for the delays and lack of communication you’ve experienced from Teljoy. Please allow us the opportunity to urgently investigate and resolve this matter for you one of our technical manger will provide feedback as soon as possible.
Teljoy's reply13 Mar 2026, 11:27
Official
We’re truly sorry to read about your experience and understand how frustrating this situation must be for you. This is not the level of service we want any customer to receive, and we sincerely apologize for the delays and lack of communication you’ve experienced from Teljoy. Please allow us the opportunity to urgently investigate and resolve this matter for you one of our technical manger will provide feedback as soon as possible.