MA
Megan A
1 reviews | Active since Jul 2025
19 Jul 2025, 10:26
No Response for 3 Weeks on Damaged TV Despite Active Maintenance Plan
I’ve been trying to get help from Teljoy since late June regarding a damaged TV that I’ve paid off but continue paying maintenance on.
Despite multiple emails, WhatsApp messages, and a phone call from their team on 6 July promising a response, I’ve had no follow-up or resolution.
I’ve now sent three formal emails and received no assistance. As a long-time customer, I find this unacceptable and highly disappointing. I’d appreciate a resolution...since when has Teljoy's customer service become like this it's endless issues! I used to be the one referring this company now I am just plain down ashamed!
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
19 Jul 2025, 10:36Hello Megan,
We're truly sorry to hear about the delay in resolving your faulty TV issue — this is not the level of service we strive to offer our valued customers.
Please be assured that your concern has been escalated to our Technical Team Management, and we've requested urgent contact and resolution.
We understand your disappointment, especially as a long-standing customer, and we’re committed to making this right and restoring your trust.
Thank you for your patience while we work on a resolution.
We're truly sorry to hear about the delay in resolving your faulty TV issue — this is not the level of service we strive to offer our valued customers.
Please be assured that your concern has been escalated to our Technical Team Management, and we've requested urgent contact and resolution.
We understand your disappointment, especially as a long-standing customer, and we’re committed to making this right and restoring your trust.
Thank you for your patience while we work on a resolution.
Teljoy's reply19 Jul 2025, 10:36
Official
Hello Megan,
We're truly sorry to hear about the delay in resolving your faulty TV issue — this is not the level of service we strive to offer our valued customers.
Please be assured that your concern has been escalated to our Technical Team Management, and we've requested urgent contact and resolution.
We understand your disappointment, especially as a long-standing customer, and we’re committed to making this right and restoring your trust.
Thank you for your patience while we work on a resolution.
We're truly sorry to hear about the delay in resolving your faulty TV issue — this is not the level of service we strive to offer our valued customers.
Please be assured that your concern has been escalated to our Technical Team Management, and we've requested urgent contact and resolution.
We understand your disappointment, especially as a long-standing customer, and we’re committed to making this right and restoring your trust.
Thank you for your patience while we work on a resolution.
MA
Megan A's updateReviewer Update
29 Jul 2025, 11:28 Because of my original HelloPeter post, someone from Teljoy finally contacted me but had zero context about my issue and made me explain everything all over again. That alone was frustrating, but I remained patient. Eventually, I was sent a quote for a replacement TV on Wednesday, 23 July 2025, and asked to return the signed documents within 48 hours, which I did early Thursday morning, the very next day. It’s now Tuesday, 29 July, and I’ve heard nothing back. No confirmation. No next steps. Just more silence. I even emailed this morning asking if I should post another HelloPeter review just to get a response. Still nothing. Honestly, the customer service at Teljoy is consistently terrible. You have to chase and escalate repeatedly to get the bare minimum done. I'm still out of a working TV and still being charged a maintenance fee while they sit on my paperwork. Disappointed, but at this point... not even surprised.....
MA
Megan A's update29 Jul 2025, 11:28
Reviewer Update
Because of my original HelloPeter post, someone from Teljoy finally contacted me but had zero context about my issue and made me explain everything all over again. That alone was frustrating, but I remained patient. Eventually, I was sent a quote for a replacement TV on Wednesday, 23 July 2025, and asked to return the signed documents within 48 hours, which I did early Thursday morning, the very next day. It’s now Tuesday, 29 July, and I’ve heard nothing back. No confirmation. No next steps. Just more silence. I even emailed this morning asking if I should post another HelloPeter review just to get a response. Still nothing. Honestly, the customer service at Teljoy is consistently terrible. You have to chase and escalate repeatedly to get the bare minimum done. I'm still out of a working TV and still being charged a maintenance fee while they sit on my paperwork. Disappointed, but at this point... not even surprised.....
Teljoy's replyOfficial
29 Jul 2025, 11:45Hello Megan
Thank you for taking the time to share your experience — and we want to sincerely apologize for the frustration and poor service you've had to endure. It’s completely unacceptable that you were made to repeat your issue with no context provided, and even more so that, after promptly returning your signed documents, you’ve been met with silence. We understand how disappointing and exhausting this must be — especially when you're without a working TV and still being charged a maintenance fee.Please know that this is not the standard of service we strive for at Teljoy. Your situation should have been handled more efficiently, with better communication and follow-through.We’ve escalated your issue immediately to the Technical Managment and will ensure that someone contacts you with clear next steps and a resolution timeline.Thank you for your continued patience — and again, we are truly sorry for the inconvenience caused. You deserve better, and we’re committed to making this right
Thank you for taking the time to share your experience — and we want to sincerely apologize for the frustration and poor service you've had to endure. It’s completely unacceptable that you were made to repeat your issue with no context provided, and even more so that, after promptly returning your signed documents, you’ve been met with silence. We understand how disappointing and exhausting this must be — especially when you're without a working TV and still being charged a maintenance fee.Please know that this is not the standard of service we strive for at Teljoy. Your situation should have been handled more efficiently, with better communication and follow-through.We’ve escalated your issue immediately to the Technical Managment and will ensure that someone contacts you with clear next steps and a resolution timeline.Thank you for your continued patience — and again, we are truly sorry for the inconvenience caused. You deserve better, and we’re committed to making this right
Teljoy's reply29 Jul 2025, 11:45
Official
Hello Megan
Thank you for taking the time to share your experience — and we want to sincerely apologize for the frustration and poor service you've had to endure. It’s completely unacceptable that you were made to repeat your issue with no context provided, and even more so that, after promptly returning your signed documents, you’ve been met with silence. We understand how disappointing and exhausting this must be — especially when you're without a working TV and still being charged a maintenance fee.Please know that this is not the standard of service we strive for at Teljoy. Your situation should have been handled more efficiently, with better communication and follow-through.We’ve escalated your issue immediately to the Technical Managment and will ensure that someone contacts you with clear next steps and a resolution timeline.Thank you for your continued patience — and again, we are truly sorry for the inconvenience caused. You deserve better, and we’re committed to making this right
Thank you for taking the time to share your experience — and we want to sincerely apologize for the frustration and poor service you've had to endure. It’s completely unacceptable that you were made to repeat your issue with no context provided, and even more so that, after promptly returning your signed documents, you’ve been met with silence. We understand how disappointing and exhausting this must be — especially when you're without a working TV and still being charged a maintenance fee.Please know that this is not the standard of service we strive for at Teljoy. Your situation should have been handled more efficiently, with better communication and follow-through.We’ve escalated your issue immediately to the Technical Managment and will ensure that someone contacts you with clear next steps and a resolution timeline.Thank you for your continued patience — and again, we are truly sorry for the inconvenience caused. You deserve better, and we’re committed to making this right