No response

I logged a call with Teljoy ID 83157 and to date I haven’t heard anything from Teljoy, amd secondly I asked a question about pro rata charges and still no response, when teljoy sends you an item they charge you for the number of days you’ve had the item, but in my instance I had the item and was paid for for the whole month, but I had it until the 11th, that should mean I need to be credited for the other days right….I would realy appreciate a call from Teljoy