JH
Janine H
1 reviews | Active since Aug 2016
20 Nov 2025, 15:45
No response after review
I have not heard from teljoy not via email, nor whatsapp, cellphone lines are terrible in rural area.
Helpful (0)
Replies (5)0
Replies (5)
Teljoy's replyOfficial
20 Nov 2025, 15:50We’re truly sorry to hear that you haven’t been able to reach us. We understand how frustrating this must be, especially with limited cellphone reception in rural areas. Thank you for letting us know . You’re also welcome to provide an alternative number or email so we can assist you without delay.
We sincerely appreciate your patience, and we’re here to help resolve this for you.
We sincerely appreciate your patience, and we’re here to help resolve this for you.
Teljoy's reply20 Nov 2025, 15:50
Official
We’re truly sorry to hear that you haven’t been able to reach us. We understand how frustrating this must be, especially with limited cellphone reception in rural areas. Thank you for letting us know . You’re also welcome to provide an alternative number or email so we can assist you without delay.
We sincerely appreciate your patience, and we’re here to help resolve this for you.
We sincerely appreciate your patience, and we’re here to help resolve this for you.
JH
Janine H's updateReviewer Update
20 Nov 2025, 15:59You have all my details as per my previous complaint. Emails and whatsapp are not a problem. You said a credit manager will be in contact as uou listed me and all my proof of payments have been sent. No confirmayion of collection of item either for athursday the 27th November 2025. I contantĺy email and have no response.
JH
Janine H's update20 Nov 2025, 15:59
Reviewer Update
You have all my details as per my previous complaint. Emails and whatsapp are not a problem. You said a credit manager will be in contact as uou listed me and all my proof of payments have been sent. No confirmayion of collection of item either for athursday the 27th November 2025. I contantĺy email and have no response.
Teljoy's replyOfficial
20 Nov 2025, 16:06 Please rest assured that we take this matter very seriously. We will escalate your complaint immediately and ensure that the Credit Manager contacts you as a priority. We will also verify the status of the scheduled collection for Thursday, 27 November 2025, and provide you with written confirmation.
Teljoy's reply20 Nov 2025, 16:06
Official
Please rest assured that we take this matter very seriously. We will escalate your complaint immediately and ensure that the Credit Manager contacts you as a priority. We will also verify the status of the scheduled collection for Thursday, 27 November 2025, and provide you with written confirmation.
JH
Janine H's updateReviewer Update
20 Nov 2025, 16:12I look forward. Thank you
JH
Janine H's update20 Nov 2025, 16:12
Reviewer Update
I look forward. Thank you
JH
Janine H's updateReviewer Update
25 Nov 2025, 05:14I heard from collections. Thank you. But only after I emailed again. The chanels for Hello Peter are being ignored. But no credit manager, concerning adverse listing on itc that I am supposedly behind. Matter is not being addressed.
JH
Janine H's update25 Nov 2025, 05:14
Reviewer Update
I heard from collections. Thank you. But only after I emailed again. The chanels for Hello Peter are being ignored. But no credit manager, concerning adverse listing on itc that I am supposedly behind. Matter is not being addressed.