NO RESPONSE

Item: Teljoy
Rating: 1
Author: Jason Bridger - Fraser

I am a self - employed individual and over the last 3 months my income has dropped by almost half. I have to make a decision whether I need to pay for rent, electricity, wifi, food or bills - I choose rent and electricity and wifi (to keep my business afloat). I have sent Teljoy 2 letters (26/08/2026 and 01/09/2026) and I received ticket numbers via email. 2 days later I receive another email to say that the ticket has been closed. I can no longer afford to pay Teljoy and have sent letters to voluntarily return the goods to them but they do not acknowledge my letters. This morning they sent me a threatening letter but still not reply to my emails. Please respond to my emails so that I know how to move forward without getting deeper into a financial crisis.

Helpful (0)

Replies (1)

Teljoy's replyOfficial

07 Sept 2026, 09:00

Thank you for bringing this matter to our attention, and we sincerely apologies for the frustration and distress caused by the lack of clear communication regarding your previous emails. We acknowledge receipt of your correspondence dated 26/08/2026 and 01/09/2026, as well as the ticket references that were issued to you. We also understand that you have been experiencing a significant reduction in your income over the past three months and that you are currently facing financial difficulties. Please be advised that your request will need to be reviewed and processed in accordance with the terms and conditions of your agreement. We will escalate your correspondence to the relevant department for review and confirmation of the available options regarding the return of the goods and your account.

Teljoy's reply07 Sept 2026, 09:00

Official