No response

I have been trying to get hold of teljoy for quite some time now. I had gotten a hold of the beginning of June for repairs to my tv. It was taken away and was informed that they needed to replace it. I had told them then (I think it was the 9th of June) I was not going to be available until the 19th of June. Since then I have had no feed back. I also been trying to get hold of there accounts department as I want a breakdown of what I’m paying. I also would like to know why I think it’s been 2 tax/vat increases. Surely if I took out an agreement then that is the amount I should be paying for the whole contact. I know of 1 vat increase but not of 2. I also understand that they have had to reduce staff but I’m sure if I tried to rent something else from them they’d phone me in a second