No respect or customer service

It is with a sad heart I need to write the review.

Tejoy is a great company, but when it comes down to trying to contact their accounts department, to make payment plans, to prevent the account from going to arrears, you cannot get feedback or they don't understand the situation, but as soon as it goes over to deal flow, who is their legal team regarding accounts in arrears, they are quick to tell you, you need to pay x amount a month, but when you try to speak to them about paying less than the x amount, due to not being able to have that amount and trying to arrange a lesser payment, until you can pay the agreed amount, they tell you straight, "If you cannot pay it, send me your address and we will collect it and list you for ***** with SAFPS".

I try to explain it to them, that I will pay the agreed amount, once I can, as I am struggling financially to support a household. Then after various requests for a manager to call me, they say a manager will call and until now, no call has been received from a manager. I hope you see this review and hear from a manager, as I feel I have been disrespected, for trying to arrange a lesser payment than agreed upon for the time being until I can pay the full amount. This whole experience left me with a sour taste toward Teljoy and its legal team.