JH
Janine H
1 reviews | Active since Aug 2016
25 Dec 2025, 15:49
No removal off itc and no response after comment of relief where made
Since my last review. My items have been collected as they accepted to end contract. I paid the 3rd months fee. On my itc they still claiming I owe them, after they have all proofs of payment. This is ********l to be able to list someone and not remove it after all proofs have been sent, and item was sent back before the time, and i still honoured the 3rd month payment even though i had no use of item. This is my worst experience of this company. I have sent it to the consumer ombudsman.cant destroy peoples credit record for no reason. Their namr is all they have.
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Teljoy's replyOfficial
27 Dec 2025, 07:42Hello Janine
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you have experienced. This is certainly not the level of service Teljoy aims to provide.
Please note that once a contract is cancelled and the items are collected, any outstanding balances are reviewed against the account history and proof of payment received. If payments have been made and valid proof has been submitted, the account should be reconciled accordingly, and any incorrect ITC listing addressed.
We would like the opportunity to investigate this matter thoroughly and resolve it as a matter of urgency. A senior consultant will contact you to assist.
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you have experienced. This is certainly not the level of service Teljoy aims to provide.
Please note that once a contract is cancelled and the items are collected, any outstanding balances are reviewed against the account history and proof of payment received. If payments have been made and valid proof has been submitted, the account should be reconciled accordingly, and any incorrect ITC listing addressed.
We would like the opportunity to investigate this matter thoroughly and resolve it as a matter of urgency. A senior consultant will contact you to assist.
Teljoy's reply27 Dec 2025, 07:42
Official
Hello Janine
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you have experienced. This is certainly not the level of service Teljoy aims to provide.
Please note that once a contract is cancelled and the items are collected, any outstanding balances are reviewed against the account history and proof of payment received. If payments have been made and valid proof has been submitted, the account should be reconciled accordingly, and any incorrect ITC listing addressed.
We would like the opportunity to investigate this matter thoroughly and resolve it as a matter of urgency. A senior consultant will contact you to assist.
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience you have experienced. This is certainly not the level of service Teljoy aims to provide.
Please note that once a contract is cancelled and the items are collected, any outstanding balances are reviewed against the account history and proof of payment received. If payments have been made and valid proof has been submitted, the account should be reconciled accordingly, and any incorrect ITC listing addressed.
We would like the opportunity to investigate this matter thoroughly and resolve it as a matter of urgency. A senior consultant will contact you to assist.