BM
Brenda M
1 reviews | Active since Mar 2009
08 Feb 2019, 15:44
No refund still
On 25 January 2019, I made a payment on behalf of someone for a fridge she purchased at Teljoy. I mistakenly made a payment twice which I quickly realized and asked Teljoy to refund. Till today I'm still getting e-mail from one of their Debt Collectors that says the case is with management and they are still looking into this matter to decide on the refund issue. It's now day 10 and still no refund. Really not happy with the service.
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Replies (3)
Teljoy's replyOfficial
08 Feb 2019, 16:01Good day Brenda,
We apologise for the delay in providing feedback, the manager will be in contact with you.
Regards,
The Teljoy Team
We apologise for the delay in providing feedback, the manager will be in contact with you.
Regards,
The Teljoy Team
Best regards,
Teljoy's reply08 Feb 2019, 16:01
Official
Good day Brenda,
We apologise for the delay in providing feedback, the manager will be in contact with you.
Regards,
The Teljoy Team
We apologise for the delay in providing feedback, the manager will be in contact with you.
Regards,
The Teljoy Team
Best regards,
BM
Brenda M's updateReviewer Update
11 Feb 2019, 14:41After writing to you Peter, I got a message from Teljoy saying the refund has been paid into my account. This was last Friday, 08 February 2019. Today it's Monday, 11 February 2019 and I followed up with one of the debt collectors handling my account and she sent me proof of payment that was actually paid this morning at 07h57...hhhmmm I don't trust I'll get the refund as it has not reflected yet till now and its 14h40.
BM
Brenda M's update11 Feb 2019, 14:41
Reviewer Update
After writing to you Peter, I got a message from Teljoy saying the refund has been paid into my account. This was last Friday, 08 February 2019. Today it's Monday, 11 February 2019 and I followed up with one of the debt collectors handling my account and she sent me proof of payment that was actually paid this morning at 07h57...hhhmmm I don't trust I'll get the refund as it has not reflected yet till now and its 14h40.
Teljoy's replyOfficial
11 Feb 2019, 15:01Hi Brenda,
Payments reflect within 48 hours as this depends on the bank.
Regards,
The Teljoy Team
Payments reflect within 48 hours as this depends on the bank.
Regards,
The Teljoy Team
Best regards,
Teljoy's reply11 Feb 2019, 15:01
Official
Hi Brenda,
Payments reflect within 48 hours as this depends on the bank.
Regards,
The Teljoy Team
Payments reflect within 48 hours as this depends on the bank.
Regards,
The Teljoy Team
Best regards,