No loyalty to customers

I have been a Teljoy client for some 27 years now (since the 90's). I have paid up and owned a large number of devices through the years - never skipped a payment - by all accounts a model account holder. In 2014 I ran into a few difficulties and placed myself under debt review to rectify the situation, again this never impacted my Teljoy account. Judy would take my applications through to management and approval was given based on my account history and not solely my credit rating. After never ending calls by the EasyFix division I took out a policy on a few of my appliances - tumble Dryer broke but they won't fix it because there is a 3 month waiting period before I can claim (sales person neglected to tell me that). So contacted sales to arrange for an additional device (tumble dryer, only to be declined out of hand - because I am a high risk. I was told that I"Teljoy will help people under Debt review once during the review period so that they can retain their dignity, and I have already been helped once.." - Seriously?!?! That is just damn offensive - again this demonstrates that my years of being a loyal customer mean nothing to you!! Understand this Teljoy - you are about to lose a client of 20+ years with an average spend of R2500pm because you cannot grasp the concepts of customer loyalty... refer a friend? - just the opposite will be the case here - Really disappointed!