NO LOYALTY

I submitted an application via the website on 02/10/2020. I only received a phonecall the next day 03/10/2020 from one of the agents saying they have received my application and that someone will be in contact with me shortly... No one called. On Monday 05/10/2020 when I returned to work, I found an email from the same agent that I spoke with on 03/10/2020 that was sent on 03/10/2020 stating that my application was pre-approved and in order to finalize the application I had to provide some supporting documents. Why was this not mentioned to me on 03/10/2020 when I received the call? Never the less, I sent the requested documents on 05/10/2020. I waited... On 07/10/2020 @ 09:40 I sent an email to the agent asking if he had any feedback on my application. I waited... @ 14:48 I sent another email to the agent and also to sales@teljoy. I waited... On 12/10/2020 @ 11:12 I sent another email, this time also including customercare@teljoy. I waited... I then received and sms stating "Your Teljoy application requires additional docs/info. Please refer to the email we sent detailing what is required". There was no email, so I sent an email @ 14:24 stating that I have not received any email and don't know what additional docs/info was required. Not long after, I received yet another sms stating exactly the same??? So I sent another email @ 15:09 also stating the same as I did on my previous email. I waited... Then magically I received a call from the agent I dealt with more than a week before. He explained that he was ill and apologized, which I accepted, but why did no one else reply to any of my emails or called me??? Only to hear that they cannot approve my application because they have not received my October payment yet. Now I pay my Teljoy account EVERY month on more or less the same days between the 24th - 26th. The agent then said that he will contact their department that deals with payments and get back to me. I waited... I am still waiting and it's 16/10/2020. I have been a LOYAL CLIENT since 2013, yip 7 years, and they have destroyed the loyalty in a matter of 2 weeks. I am requesting that the CEO contact me please and explain to me how you allow this type of behavior/service towards any client and whether you would still want me as a client, as the main reason why I app**** was because of a message I received "Dear Teljoy customer, you are nearing the end of your rental period..." blah, blah, blah. Awaiting your call, thank you