SZ
Shona Z
1 reviews | Active since Mar 2022
13 Nov 2023, 16:07
No Knowledge from the technical staff!
How can your technical staff not be properly trained in the appliances you have??? I have a DNA water machine and am waiting for a T1 and T2 filter. They sent me two T4 filters.
After getting no feedback as to why the wrong filters were delivered, I call today, only to be told by the technical department that all the filters (there are 4, marked T1, T2, T3 and T4) are universal and they are all the same, WHAT A JOKE!!! THEY ALL HOLD A DIFFERENT PURPOSE IN THE WATERING FILTRATION PROCESS!!! Educate yourselves!
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Teljoy's replyOfficial
13 Nov 2023, 16:34Hello Shona, We understand your frustration and sincerely apologize for the inconvenience caused. We will look into the matter with our technical management and then revert back to you.
Teljoy's reply13 Nov 2023, 16:34
Official
Hello Shona, We understand your frustration and sincerely apologize for the inconvenience caused. We will look into the matter with our technical management and then revert back to you.