No Joy. Very frustrating

Hi Teljoy,

I'm writing with review as I am not satisfied with the service. It has been frustrating from the start! I had to send 110 documents through because I'm purchasing a washing machine for my PENSIONER mother. I get asked 1000 questions! I was pre approved then I'm told it's a 50 50 chance?? GOSH WHERE IS THE JOY??? how do you guys expect pensioners to purchase something?? We going through a pandemic and trying to limit our exposure especially the elderly so I thought I would try by you guys seen that it can all be done without us having to leave the house. I think I should go elsewhere and I wouldn't recommend Teljoy. To much stress