1 reviews | Active since Aug 2024
NO JOY IN TELJOY!!
Hisense 50" TV on contract with Teljoy - month 34 of 36 month contract, armed ******* at our home 30/07/2024 @ 3:00 in the morning. After holding on for hours.... and several - "OOPS we are currently busier than normal", I decided to choose the alternative option to report a faulty product - there I get through. Several phone calls later I can obtain hard copy of contract, upon which I need to complete an online claim and submit all relevant documents as well as SAPS reports. Today 21/8/2024 I receive an email - 1 Question answered NO -(photos of damage/forced entry)?? What do you not understand - ARMED *******?? Sliding door was taken off the rails - GUNS put to our heads?? After such a trauma, we just wanted to keep our family safe - did not even think of taking photos. Same day additional 2 locks installed and a safety gate. After SAPS forensic team finished, we just put the door back on rails so we can close and lock our door Really Teljoy - after 21 days? Now I am promised feedback by Friday - 23 Aug 2024.
Thank you for providing the details of your situation. We understand the severity and trauma associated with the incident you experienced. Given the circumstances, it's clear that safety and immediate security were your top priorities. We have escalated your claim and are working diligently to provide the feedback and resolution you deserve by the promised date. Your safety and well-being are of utmost importance to us, and we appreciate your patience as we address this matter.
Thank you for providing the details of your situation. We understand the severity and trauma associated with the incident you experienced. Given the circumstances, it's clear that safety and immediate security were your top priorities. We have escalated your claim and are working diligently to provide the feedback and resolution you deserve by the promised date. Your safety and well-being are of utmost importance to us, and we appreciate your patience as we address this matter.
TELJOY has restored our belief in humanity and gained our loyalty back.
Claim finalised before deadline.
Much appreciation to Simphiwe Masuku for going the extra mile. I belief she knows my personal details off by heart now - after multiple phone calls and keeping me in the loop.
Hopefully we will be doing business soon.
Much appreciated!
TELJOY has restored our belief in humanity and gained our loyalty back.
Claim finalised before deadline.
Much appreciation to Simphiwe Masuku for going the extra mile. I belief she knows my personal details off by heart now - after multiple phone calls and keeping me in the loop.
Hopefully we will be doing business soon.
Much appreciated!