No joy from Teljoy

<p>I have had very poor response to my requests directed to customer service/care.</p> <p>I have notified Teljoy on 26-Apr-16, by email of a change in my banking details and to remove a rented decoder.</p> <p>My banking details were duly changed but, I had to remind them again on 26-Jun-16 that the decoder had not yet been collected and that they are still charging me for it. In both instances the emails were sent to ********** ********** My contact telephone number was in the first email.</p> <p>To date (11-Jul-16) the decoder had not been collected and I was again charged on 01-Jul-16.</p>