JO
Jolene O
1 reviews | Active since Apr 2023
26 Jul 2024, 11:52
No good services | I am paying for a faulty appliance
I am not happy with the service.
I ordered a dishwasher, when i received the dishwasher it was not working as it should, it showed error code E11. I contacted Teljoy immediately. The collected the dishwasher a week ago. Yesterday the debit order went of and i contacted Teljoy to hear if they are going to give me any feedback regarding the dishwasher. They could not give me any feedback on the progress of the dishwasher.
Why must i pay for something that i do not have? Why can't you replace the dishwasher with a new once since the first payment went through?
Helpful (0)
Replies (1)0
Replies (1)
Teljoy's replyOfficial
26 Jul 2024, 12:18Hello Jolene
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the faulty dishwasher and the lack of communication regarding its status.
We understand your concern about being charged for an item that you do not currently have. Our priority is to ensure that you receive a working product as soon as possible. We are currently investigating the issue with the dishwasher and will provide you with an update on its status promptly.
In the meantime, we will arrange for a replacement dishwasher to be delivered to you to ensure you are not without this essential appliance. Additionally, we will review your billing and make the necessary adjustments to ensure you are not charged for the period you were without the dishwasher.
Thank you for your patience and understanding. We are committed to resolving this issue quickly and to your satisfaction.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the faulty dishwasher and the lack of communication regarding its status.
We understand your concern about being charged for an item that you do not currently have. Our priority is to ensure that you receive a working product as soon as possible. We are currently investigating the issue with the dishwasher and will provide you with an update on its status promptly.
In the meantime, we will arrange for a replacement dishwasher to be delivered to you to ensure you are not without this essential appliance. Additionally, we will review your billing and make the necessary adjustments to ensure you are not charged for the period you were without the dishwasher.
Thank you for your patience and understanding. We are committed to resolving this issue quickly and to your satisfaction.
Teljoy's reply26 Jul 2024, 12:18
Official
Hello Jolene
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the faulty dishwasher and the lack of communication regarding its status.
We understand your concern about being charged for an item that you do not currently have. Our priority is to ensure that you receive a working product as soon as possible. We are currently investigating the issue with the dishwasher and will provide you with an update on its status promptly.
In the meantime, we will arrange for a replacement dishwasher to be delivered to you to ensure you are not without this essential appliance. Additionally, we will review your billing and make the necessary adjustments to ensure you are not charged for the period you were without the dishwasher.
Thank you for your patience and understanding. We are committed to resolving this issue quickly and to your satisfaction.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the faulty dishwasher and the lack of communication regarding its status.
We understand your concern about being charged for an item that you do not currently have. Our priority is to ensure that you receive a working product as soon as possible. We are currently investigating the issue with the dishwasher and will provide you with an update on its status promptly.
In the meantime, we will arrange for a replacement dishwasher to be delivered to you to ensure you are not without this essential appliance. Additionally, we will review your billing and make the necessary adjustments to ensure you are not charged for the period you were without the dishwasher.
Thank you for your patience and understanding. We are committed to resolving this issue quickly and to your satisfaction.