No Feedback from email

On the 15th of June I received and email to say that my one rental contract is coming to and end and that I must reply on whether I would like to upgrade, own or go over to a maintenance plan. If I want to own I have to give 30 days notice.

I send the email below to confirm ownership and the 30 days notice. The rental amount was deducted end June and end July-which includes the 30 days notice period.

But to my surprise they deducted the rental again this month.

I Want to know why this has been done. If Teljoy is misleading clients I want to know so that I do not use them in the future again and also to warn other potential clients of the wrong doings.

Today the only way to get a proper response from a company is to list them on Hello Peter, which is really a very very sad thing - I hope one day customer services will be a priority in most companies so that I can for once give a positive review.

URGENT Feedback would be appreciated.

To: ***

Tue, 15 Jun at 10:55

Good day,

Trust you are well.

I have received the email below with regards to one of my rental products coming to the end of the contract.

I would like to take ownership of the product. Please accept this as my months notice.

Kind regards.