JN
Jeandre N

1 reviews | Active since Dec 2013

24 Nov 2017, 13:56

No feedback after getting address wrong, no one has answers

Long story short, My TV was supposed to be delivered yesterday, they got my Address wrong and went to a similar one in the middle of Joburg, I phoned in yesterday and corrected my address, after that complete silence.

I phone numerous times today , everyone just passing my call to the next operator, where I have to repeat my whole story again. I'm an existing client, you delivered to my house before with great service, this is just turning in to an irritating nightmare.

All I want to know is if my details have been updated and when can I expect delivery, yet no one has answers for me.

0
Replies (2)
Teljoy
Teljoy's reply24 Nov 2017, 14:19
Official

Good day Jeandre,

We apologise for the inconvenience caused, the Sales Team Leader will contact you shortly.

Kind Regards

The Teljoy Team

JN
Jeandre N's update24 Nov 2017, 14:20
Reviewer Update
Thank you for the prompt response ! Finally got the information needed. I fully understand and I'm happy to change this to a 5 star rating.