JG
Johan G
1 reviews | Active since Nov 2011
28 Mar 2019, 13:37
No delivery, just delays... No intention of resolving.
I was promised delivery for the last 2 days, yet the only feedback I receive is that it will be delivered "tomorrow".
I have sent an email already and corresponded with Rayen in the online chat, yet Teljoy keeps quiet when there is a problem as they have no intention of resolving it.
So to make it very clear now, I have the empty promises of delivery on record, If it is not delivered today (28 March 2019) then cancel the contract.
As I was notified this morning when I called that delivery will happen "tomorrow", the phone will unfortunately not be accepted "tomorrow". As my account is paid up to my knowledge, no future payments will be made.
Please do not contact me with excuses, it is unfortunate to see how a client of 3 years is treated.
Regards
Helpful (0)
Replies (7)0
Replies (7)
Teljoy's replyOfficial
28 Mar 2019, 13:58Good day Johan,
We sincerely apologise for the delay and the inconvenience caused.
As advised by the sales agent, delivery in your area is on Tuesdays therefore the unit can only be delivered on Tuesday.
Regards,
The Teljoy Team
We sincerely apologise for the delay and the inconvenience caused.
As advised by the sales agent, delivery in your area is on Tuesdays therefore the unit can only be delivered on Tuesday.
Regards,
The Teljoy Team
Teljoy's reply28 Mar 2019, 13:58
Official
Good day Johan,
We sincerely apologise for the delay and the inconvenience caused.
As advised by the sales agent, delivery in your area is on Tuesdays therefore the unit can only be delivered on Tuesday.
Regards,
The Teljoy Team
We sincerely apologise for the delay and the inconvenience caused.
As advised by the sales agent, delivery in your area is on Tuesdays therefore the unit can only be delivered on Tuesday.
Regards,
The Teljoy Team
JG
Johan G's updateReviewer Update
28 Mar 2019, 14:05And now on Tuesday, yet I have a phone recording of this morning that it will be delivered tomorrow? So more lies from Teljoy???
Cancel the contract, keep the phone. Do not debit my account, I will just reverse it and report it.
Thank you for your service the last 3 years.
JG
Johan G's update28 Mar 2019, 14:05
Reviewer Update
And now on Tuesday, yet I have a phone recording of this morning that it will be delivered tomorrow? So more lies from Teljoy???
Cancel the contract, keep the phone. Do not debit my account, I will just reverse it and report it.
Thank you for your service the last 3 years.
JG
Johan G's updateReviewer Update
28 Mar 2019, 14:05And now on Tuesday, yet I have a phone recording of this morning that it will be delivered tomorrow? So more lies from Teljoy???
Cancel the contract, keep the phone. Do not debit my account, I will just reverse it and report it.
Thank you for your service the last 3 years.
JG
Johan G's update28 Mar 2019, 14:05
Reviewer Update
And now on Tuesday, yet I have a phone recording of this morning that it will be delivered tomorrow? So more lies from Teljoy???
Cancel the contract, keep the phone. Do not debit my account, I will just reverse it and report it.
Thank you for your service the last 3 years.
JG
Johan G's updateReviewer Update
28 Mar 2019, 14:19Please send last statement for my account as per discussion it is R95 fee or something as I am paid up on all the appliances.
Cancel the contract for the phone, I am not obligated to pay it as I have received nothing, I will not accept being **** to. As I was informed that it would have happened today, then tomorrow and now on Tuesday.
Thank you.
JG
Johan G's update28 Mar 2019, 14:19
Reviewer Update
Please send last statement for my account as per discussion it is R95 fee or something as I am paid up on all the appliances.
Cancel the contract for the phone, I am not obligated to pay it as I have received nothing, I will not accept being **** to. As I was informed that it would have happened today, then tomorrow and now on Tuesday.
Thank you.
Teljoy's replyOfficial
28 Mar 2019, 14:28You complaint has been escalated to the team and they will be in contact with you.
Teljoy's reply28 Mar 2019, 14:28
Official
You complaint has been escalated to the team and they will be in contact with you.
JG
Johan G's updateReviewer Update
29 Mar 2019, 13:13Teljoy really goes out of their way to insure their customers remain happy. Thank you, I am happy with the Cellphone :)
JG
Johan G's update29 Mar 2019, 13:13
Reviewer Update
Teljoy really goes out of their way to insure their customers remain happy. Thank you, I am happy with the Cellphone :)
Teljoy's replyOfficial
29 Mar 2019, 14:02Hi Johan. Thank you for providing feedback on our service. Should you require any assistance, please do not hesitate to contact us :)
Teljoy's reply29 Mar 2019, 14:02
Official
Hi Johan. Thank you for providing feedback on our service. Should you require any assistance, please do not hesitate to contact us :)