NO Customer service NO care for customers

I recently contacted Teljoy AGAIN to log a call to fix my mashing machine 2 weeks ago, after a strugle they actually eventually logged the call and someone came out to look at my washing machine on 16 October 2020. The guy they sent did a really good job and knew exactly what was wrong and gave me a list of stuff that had to be replaced but he had to order the parts.

A WEEK went by and I heard nothing back from Teljoy, I sent them yet a few more e-mails and on Monday 26 October 2020 they eventually gave me a call and said that they first had to send the quote to management to get it approved or otherwise if they cant fix it they will replace it, on Tuesday the lady phoned me again and said that they will not be able to fix it but will indeed replace it for me, she said she will get back to me as soon as possible as they only have to find out if the warehouse has in stock.

Its been 2 days again since I have gotten any feedback regarding ANYTHING, I can not do washing as the washing machine does not wash my clothes nor does it spin.

Never rely on Teljoy to do anything quick for their customers as they obviously do not care about any of them. They have the WORST customer service ever and do not get back to the customer unless you send them 1000s of emails.