No Customer service at all

Well where do I start my Dad has been a customer of Teljoy for 5 years plus, all of a sudden they change their payment date from the 25th of the month to the 1st of the month which now made my Dads payments always in arrears according to Teljoy. You cant get hold of anyone they say that they are working remotely then why cant you get hold of them. Secondly this thing that you rent to own and then after the period of three years the item belongs to you what a joke because there is a couch that was paid up end of Feb but we are still paying for it and just to be told that it ends next year.

My Dad would like to get a double bed through teljoy for me but BECAUSE HE IS IN ARREARS ACCORDING TO TELJOY HE GET IT.

I think it is so unfair that after all these loyal service from my Dads side and he now get kicked in his face.

I would please like a supervisor or even better a Manager to please contact me in connection to this matter ASAP that it could be sorted out once and for all.