bL
burt L
1 reviews | Active since Aug 2011
14 Sept 2026, 11:09
No customer service
useless customer service. Got a delivered a broken TV, reported it on the day with evidence. almost 3 weeks later to replacement and doesn't pick up the broken tv. Claims there's no stock, but wont get the tv to fix. Doesnt allow to swop out the tv for another model. Every time we phone there a different excuse as to why the issue has been resolved yet.
Helpful (0)
Replies (1)0
Replies (1)
Teljoy's replyOfficial
14 Sept 2026, 11:13We’re truly sorry about this experience. We understand how frustrating it must be to receive a faulty TV, report it immediately with evidence, and then wait weeks without a proper resolution. This is certainly not the level of service we aim to provide. We’d like to escalate this matter and have the relevant team review the replacement, repair, and collection options available to you. and work towards a proper resolution.
Teljoy's reply14 Sept 2026, 11:13
Official
We’re truly sorry about this experience. We understand how frustrating it must be to receive a faulty TV, report it immediately with evidence, and then wait weeks without a proper resolution. This is certainly not the level of service we aim to provide. We’d like to escalate this matter and have the relevant team review the replacement, repair, and collection options available to you. and work towards a proper resolution.