No contact for maintenance and repair

Item: Teljoy
Rating: 1
Author: Kim H

I have logged a fault regarding an appliance numerous time with Teljoy only for them not to contact me and send a maintenance technician out to assist. The appliance no longer does what is required and I am now forced to make use of a laundry service all because the appliance has not been tended to. I've logged a fault online and via whatsapp with out success over the passed 2 months.

This is not the type of service we should be receiving from Teljoy! Please let me know if I can rather not pay you this month and instead use this months installment to pay for my laundry bill!!!!! Maybe then I will get a response from you because you did not receive a payment which is also now being increased by 5%!!!!!

Helpful (0)

Replies (2)

Teljoy's replyOfficial

15 Jul 2021, 10:56

Good Day,

We trust that you are keeping well

Thank you for bringing this to our attention.

We have escalated the complaint received regarding the failure to the unit and contact has been with regards to a technician being sent out.

Regards
Teljoy Team.

Teljoy's reply15 Jul 2021, 10:56

Official

Kim H's updateReviewer Update

15 Jul 2021, 13:06

Your team has only responded after logging this complaint on Hello Peter. I don't believe a customer should resort to this platform to get a response.

From the whatsapp chat: "The job has been booked and confirmation of the technicians time for call out will be communicated as well."

So waiting for the confirmation.

Kim H's update15 Jul 2021, 13:06

Reviewer Update