MW
Michael W

1 reviews | Active since Dec 2018

22 Mar 2022, 11:51

No Conpassion for there customers.

To begin with. Yes i have been a bad payer because off covid . yes i am behind payment . yes i have promise to pay. Yes allso to have suffered under covid 19. Because off poor work no overtime sallary cut because off poor time worked because off covid. Many times i could not give there money because off that. My wife dont work so with tht it was hard for me to pay the bills. But no teljoy dont understand they want there money they want me to pay the full amount off overdue and than they told half again. But still i did not manage to pay that. They are ruthless people that have no compassion that many off our people is going through So you send me a mail that you going to come get the unit. and i told you to come and get it . S duimpies . If you going to register me as a ********* theres going to be hell to pay. So please you have my adress come and fecth your unit. Because i cant deal with this anymore

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Replies (1)
Teljoy
Teljoy's reply23 Mar 2022, 16:51
Official
Hello Mr Weyers, We can hear the frustration behind your message and we are sincerely sorry for the circumstances. 
Our rental agreement is a monthly subscription: with the benefit that if a customer is unable to pay for a unit then they have the option to return the unit to us. This however has not been done. We have received various promises to pay the account and have not received these payments which unfortunately results in us needing to enforce the terms and conditions. Unfortunately, breach of our rental agreement is a ********** act in that it is a contravention of the T&Cs. We will be arranging for the collection of the unit and our team will be in touch with you.