JG
Justine G
1 reviews | Active since Feb 2025
18 Aug 2025, 10:37
No communication
I have been waiting for a call back since last week regarding the delivery of an item. Every time I call , they mention that someone will call me back. I have called everyday since last week and I have emailed and I still have no idea when my device will be delivered.
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
18 Aug 2025, 10:41Hello Justine
We sincerely understand your frustration, and this delay in communication is not the experience we want you to have with us.
We have urgently escalated your query to the warehouse management to get you a clear update on when your device will be delivered. Thank you for your patience — we’re committed to resolving this for you as soon as possible.
We sincerely understand your frustration, and this delay in communication is not the experience we want you to have with us.
We have urgently escalated your query to the warehouse management to get you a clear update on when your device will be delivered. Thank you for your patience — we’re committed to resolving this for you as soon as possible.
Teljoy's reply18 Aug 2025, 10:41
Official
Hello Justine
We sincerely understand your frustration, and this delay in communication is not the experience we want you to have with us.
We have urgently escalated your query to the warehouse management to get you a clear update on when your device will be delivered. Thank you for your patience — we’re committed to resolving this for you as soon as possible.
We sincerely understand your frustration, and this delay in communication is not the experience we want you to have with us.
We have urgently escalated your query to the warehouse management to get you a clear update on when your device will be delivered. Thank you for your patience — we’re committed to resolving this for you as soon as possible.
JG
Justine G's updateReviewer Update
18 Aug 2025, 11:28Thank you , they just called me now. I appreciate the swift response.
JG
Justine G's update18 Aug 2025, 11:28
Reviewer Update
Thank you , they just called me now. I appreciate the swift response.
Teljoy's replyOfficial
18 Aug 2025, 13:39Hello Justine
You're most welcome! 😊 So glad to hear they got in touch — thank you for your patience, and if you need anything else, we’re here to help.
You're most welcome! 😊 So glad to hear they got in touch — thank you for your patience, and if you need anything else, we’re here to help.
Teljoy's reply18 Aug 2025, 13:39
Official
Hello Justine
You're most welcome! 😊 So glad to hear they got in touch — thank you for your patience, and if you need anything else, we’re here to help.
You're most welcome! 😊 So glad to hear they got in touch — thank you for your patience, and if you need anything else, we’re here to help.