No client service

Oh my..... Why can't I get hold of these people after rejecting my claim I got news three days ago that I won't be able to collect uif anymore after I was retrenched last year. Now they simply ignore me as I need to cancel my subscription due to the fact I cannot afford to make payments. Now since they declined my claim of December when my xbox was ****** they are ignoring me as they can't come and collect any items. So how must I go forward I don't have work my uif is over and I have no console. Teljoy please respond with a suggestion here as I don't get any reply on email, whatsapp and Facebook