TM
Tshepo M
1 reviews | Active since Jun 2019
09 Jan 2025, 09:31
No Callback As Promised
I'm actually a bit dissapointed in your service Teljoy. I've been chatting to an agent online named Amanda since Monday, asking for assistance in a manual application and what I'm mostly dissapointed in, is your sales team. Amanda told me that my query was escalated and that I would receive a ticket via email, and also that the turnaround time for sales is 24 - 48 working hours, but yet I have not even received a ticket number or a call to assist me. I've been assisted before by an agent but we couldn't complete the application manually as I believe she no longer works at Teljoy, and I'd really love to be a customer, but it seems I'll have to move on.
Helpful (0)
Replies (3)0
Replies (3)
Teljoy's replyOfficial
09 Jan 2025, 10:55Thank you for reaching out to us, and we sincerely apologise for the delay in addressing your query.
We have re-escalated this matter to our Sales Team, who will be in contact with you shortly to assist with your application. Please rest assured that this is not the level of service we aim to provide to our valued customers, and we are taking steps to ensure it doesn’t happen again.
Thank you for your patience, and we look forward to assisting you soon.
We have re-escalated this matter to our Sales Team, who will be in contact with you shortly to assist with your application. Please rest assured that this is not the level of service we aim to provide to our valued customers, and we are taking steps to ensure it doesn’t happen again.
Thank you for your patience, and we look forward to assisting you soon.
Teljoy's reply09 Jan 2025, 10:55
Official
Thank you for reaching out to us, and we sincerely apologise for the delay in addressing your query.
We have re-escalated this matter to our Sales Team, who will be in contact with you shortly to assist with your application. Please rest assured that this is not the level of service we aim to provide to our valued customers, and we are taking steps to ensure it doesn’t happen again.
Thank you for your patience, and we look forward to assisting you soon.
We have re-escalated this matter to our Sales Team, who will be in contact with you shortly to assist with your application. Please rest assured that this is not the level of service we aim to provide to our valued customers, and we are taking steps to ensure it doesn’t happen again.
Thank you for your patience, and we look forward to assisting you soon.
TM
Tshepo M's updateReviewer Update
09 Jan 2025, 16:00I appreciate the callback and how swiftly it was, thank you
TM
Tshepo M's update09 Jan 2025, 16:00
Reviewer Update
I appreciate the callback and how swiftly it was, thank you
Teljoy's replyOfficial
09 Jan 2025, 16:11 Thank you for your kind words. We’re glad we could assist you swiftly! 😊 Please don’t hesitate to reach out if you need anything further.
Teljoy's reply09 Jan 2025, 16:11
Official
Thank you for your kind words. We’re glad we could assist you swiftly! 😊 Please don’t hesitate to reach out if you need anything further.