No After sales; Contract period hiden; Delay tactics; Brushed off responses

After Sales dont work

We have been with Teljoy for a long time now. All used to be good until recently. I suspected my contract to be at the end of its term. So I send a query on the 4th of January. Feedback on the 7th said that it is paid up and are now on extended warrantee. I immediately asked to have it cancelled. Up to this point I was still billed in full. So I queried it. Normally on the change over they would communicate with you to see if you want the extension or not.

On the 14th I send a follow up email to the agent and I cc'd customer care into it. On the 20th of January I send another follow up as I still havent heard from anyone. I did however get my latest invoice and this time it indicated the lesser amount. But I cancelled it. A left a message for someone to get back to me as all operators were busy and they are experiencing high call volumes. I did get a call back a few days later. I once again indicated that Im not interested in the extension and they should stop the debit order. I also requested feedback on when the communication was send out, and to where. I also requested a statement.

I then received a 6 month statement only and not a full statement. So I cannot confirm the start and the amount of months we have been paying off on it. On the 2nd I got a washed down email just saying that ownership has been transferred. No other info given or any of the other questions answered! Once again I asked for the items outstanding. On the 3rd of Feb I got the feedback re when communication was send re contract at the end. It was done in October 2020. So I was billed 3 months at full price, and only went to the lower when we started the query. Then my wife got a call to say all is in order and we are now done. HELLO what about explaining the discrepancies I asked about??

So we "got" a refund of the February installment. WAIT!! It was send to someone else's bank account. Its now another 2 days later and no feedback.

3 Months ago I would have promoted Teljoy. My opinion now is stay away!! I believe that they are trying to hide the incorrect billing. Else I would have received everything I asked for, including an explanation of what happened. What is also very concerning is that the accounts refunded to an incorrect bank. Dont these guys check the details before they do things.

I hope I get sorted soon. My advice to anyone still on it: Check your account. The invoices dont indicate your contract period and they will take your money as long as YOU dont notice it. If you query it they will delay and hide away!

Anybody that would like to use them. DONT!