1 reviews | Active since Jul 2023
No After sale or Customer Service
We rented a Candy washing machine from Teljoy in 2022, we recently wanted to change out the filter and notice the filter can not be removed, its pressing against the washing machine body. We contacted Teljoy and it took them one month to send a candy specialist to invest in the washing machine.
After conducting an investigation and receiving a report from Candy, it was determined that the machine was damaged while being transported for loading/offloading. The report was send to teljoy and they phone my wife two days later telling here that the machine is a 2011 model and the warranty is void on the machine, now how can teljoy sell me a machine in 2022 that is a 2011 model and they do not want to take responsibility of there mistake damaging the machine in transport. We've been sending emails daily for the past week, but we haven't received any feedback from them yet.
Teljoy is quick to rent equipment, but their after-sales services and customer support are lacking.
Thank you for bringing this matter to our attention. We understand your frustration with the issues you have experienced with the Candy washing machine you rented from us. We apologize for the delay in addressing your concern and for the inconvenience caused by the damaged filter. In the meantime, we will escalate your case to our technical team to ensure that you receive the necessary feedback and support. We assure you that we will address this matter promptly and will work towards a satisfactory resolution.
Thank you for bringing this matter to our attention. We understand your frustration with the issues you have experienced with the Candy washing machine you rented from us. We apologize for the delay in addressing your concern and for the inconvenience caused by the damaged filter. In the meantime, we will escalate your case to our technical team to ensure that you receive the necessary feedback and support. We assure you that we will address this matter promptly and will work towards a satisfactory resolution.