JB
Jaco B
1 reviews | Active since Jun 2011
02 Jul 2019, 14:24
No action to come and collect your product
I have cancelled my subscription with teljoy as the contract between Teljoy and myself stated. I was phoned and told that Teljoy can only come and collect on a Thursday. I have explained to them that I Can Not make any Thursday because of work related constraints. I have however given them the option to come and collect any Monday, Wednesday, Friday and Saturday. I have given Teljoy sufficient time as per our contract to come and collect, but to date they have not. I have however given Teljoy a few phone calls myself and sent a few emails to Audrey Shabangu , but here we are I still have the TV. I will be putting a stop order at my bank, just in case Teljoy would want to collect another month's rent.
I myself can not fathom how Teljoy can stay in business with such operational s****s and tenacity.
Please advise on the way forward...
Regards
Helpful (0)
Replies (4)0
Replies (4)
Teljoy's replyOfficial
02 Jul 2019, 14:42Good day Jaco,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
Teljoy's reply02 Jul 2019, 14:42
Official
Good day Jaco,
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
We sincerely apologise for the inconvenience caused.
We have escalated this to the manager.
Regards,
The Teljoy Team
Teljoy's replyOfficial
04 Jul 2019, 15:43Good day Jaco,
The team leader has contacted you to advise that we only collect and deliver in your area only on Thursdays. She has also provided an alternative to drop off the unit at the police station or leave it with your neighbor. As per the manager, a collection fee of R1500 will be charged if the unit is collected on a day that is out of route. Please contact the customer care team to advise on your decision regarding the collection of the unit.
Regards,
The Teljoy Team
The team leader has contacted you to advise that we only collect and deliver in your area only on Thursdays. She has also provided an alternative to drop off the unit at the police station or leave it with your neighbor. As per the manager, a collection fee of R1500 will be charged if the unit is collected on a day that is out of route. Please contact the customer care team to advise on your decision regarding the collection of the unit.
Regards,
The Teljoy Team
Teljoy's reply04 Jul 2019, 15:43
Official
Good day Jaco,
The team leader has contacted you to advise that we only collect and deliver in your area only on Thursdays. She has also provided an alternative to drop off the unit at the police station or leave it with your neighbor. As per the manager, a collection fee of R1500 will be charged if the unit is collected on a day that is out of route. Please contact the customer care team to advise on your decision regarding the collection of the unit.
Regards,
The Teljoy Team
The team leader has contacted you to advise that we only collect and deliver in your area only on Thursdays. She has also provided an alternative to drop off the unit at the police station or leave it with your neighbor. As per the manager, a collection fee of R1500 will be charged if the unit is collected on a day that is out of route. Please contact the customer care team to advise on your decision regarding the collection of the unit.
Regards,
The Teljoy Team
JB
Jaco B's updateReviewer Update
04 Jul 2019, 16:17...And as I explained to your team leader that I will not leave the tv at the police station because of the shift change problem where I give the tv to them at night and then the next day you go there and "bam" tv is gone...who are you going to keep liable for that tv?!?!?!...ME!!!
I explained to your team leader that Teljoy came to collect my tv on a Saturday afternoon with a Bantom bakkie when the tv was damaged, so why cant this be done again?
I am not going to give the tv to a neighbor I do not know and then expect him/her to take Thursday off?!?!?!...what kind???
I even made a suggestion to your team leader that if they do not take the last debit order of R650+- then I will take a Thursday of where I earn R1066+- per day- so at my own loss I came up with a solution but your solution is to give the tv to someone I don't know?!?!?!?!?!
Surely Teljoy have more intelligent people working there that can come up with some sort of an arrangement.
I have made an application to my banker to block any further debit orders from Teljoy and if you want we can go and have a bash at each other in court as I do not pay for lawyers as I have an advocate in the family.
You are not coming forward with solutions but you have so many solutions to deliver the tv in the first place.
This needs to be resolved ASAP
I tell you what.... as you do not have the aptitude to resolve let me try another route...can I come and deliver the tv to you this Saturday...???
I explained to your team leader that Teljoy came to collect my tv on a Saturday afternoon with a Bantom bakkie when the tv was damaged, so why cant this be done again?
I am not going to give the tv to a neighbor I do not know and then expect him/her to take Thursday off?!?!?!...what kind???
I even made a suggestion to your team leader that if they do not take the last debit order of R650+- then I will take a Thursday of where I earn R1066+- per day- so at my own loss I came up with a solution but your solution is to give the tv to someone I don't know?!?!?!?!?!
Surely Teljoy have more intelligent people working there that can come up with some sort of an arrangement.
I have made an application to my banker to block any further debit orders from Teljoy and if you want we can go and have a bash at each other in court as I do not pay for lawyers as I have an advocate in the family.
You are not coming forward with solutions but you have so many solutions to deliver the tv in the first place.
This needs to be resolved ASAP
I tell you what.... as you do not have the aptitude to resolve let me try another route...can I come and deliver the tv to you this Saturday...???
JB
Jaco B's update04 Jul 2019, 16:17
Reviewer Update
...And as I explained to your team leader that I will not leave the tv at the police station because of the shift change problem where I give the tv to them at night and then the next day you go there and "bam" tv is gone...who are you going to keep liable for that tv?!?!?!...ME!!!
I explained to your team leader that Teljoy came to collect my tv on a Saturday afternoon with a Bantom bakkie when the tv was damaged, so why cant this be done again?
I am not going to give the tv to a neighbor I do not know and then expect him/her to take Thursday off?!?!?!...what kind???
I even made a suggestion to your team leader that if they do not take the last debit order of R650+- then I will take a Thursday of where I earn R1066+- per day- so at my own loss I came up with a solution but your solution is to give the tv to someone I don't know?!?!?!?!?!
Surely Teljoy have more intelligent people working there that can come up with some sort of an arrangement.
I have made an application to my banker to block any further debit orders from Teljoy and if you want we can go and have a bash at each other in court as I do not pay for lawyers as I have an advocate in the family.
You are not coming forward with solutions but you have so many solutions to deliver the tv in the first place.
This needs to be resolved ASAP
I tell you what.... as you do not have the aptitude to resolve let me try another route...can I come and deliver the tv to you this Saturday...???
I explained to your team leader that Teljoy came to collect my tv on a Saturday afternoon with a Bantom bakkie when the tv was damaged, so why cant this be done again?
I am not going to give the tv to a neighbor I do not know and then expect him/her to take Thursday off?!?!?!...what kind???
I even made a suggestion to your team leader that if they do not take the last debit order of R650+- then I will take a Thursday of where I earn R1066+- per day- so at my own loss I came up with a solution but your solution is to give the tv to someone I don't know?!?!?!?!?!
Surely Teljoy have more intelligent people working there that can come up with some sort of an arrangement.
I have made an application to my banker to block any further debit orders from Teljoy and if you want we can go and have a bash at each other in court as I do not pay for lawyers as I have an advocate in the family.
You are not coming forward with solutions but you have so many solutions to deliver the tv in the first place.
This needs to be resolved ASAP
I tell you what.... as you do not have the aptitude to resolve let me try another route...can I come and deliver the tv to you this Saturday...???
Teljoy's replyOfficial
04 Jul 2019, 16:21The Team leader will contact you.
Teljoy's reply04 Jul 2019, 16:21
Official
The Team leader will contact you.