Never again teljoy....
Wish I could give minus 1 star...since I started with them in 2023 I have had issues. My last issue started in March when I said take me off debit order I will pay my self then they deducted any way. Then June the phone me and tell me I must pay manually as per the system...next day they deducted. My last case number 462361 that I received 7 days ago after I sent my bank statement to all the email addresses at teljoy to get my money back or have it appear on the statement from them and nobody has come back to me....they just don't give a.....
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Replies (6)0
Replies (6)
Teljoy's replyOfficial
20 Jun 2025, 09:56Hello,
Thank you for bringing this to our attention.
We sincerely apologise for the inconvenience and frustration you’ve experienced — this is certainly not the level of service we aim to provide to our customers.
Please be assured that this matter has been escalated to our Customer Care Management team. They have been in contact with you and are working on resolving this as a priority.
Thank you for your patience and understanding while we finalise this for you.
Thank you for bringing this to our attention.
We sincerely apologise for the inconvenience and frustration you’ve experienced — this is certainly not the level of service we aim to provide to our customers.
Please be assured that this matter has been escalated to our Customer Care Management team. They have been in contact with you and are working on resolving this as a priority.
Thank you for your patience and understanding while we finalise this for you.
Teljoy's reply20 Jun 2025, 09:56
Official
Hello,
Thank you for bringing this to our attention.
We sincerely apologise for the inconvenience and frustration you’ve experienced — this is certainly not the level of service we aim to provide to our customers.
Please be assured that this matter has been escalated to our Customer Care Management team. They have been in contact with you and are working on resolving this as a priority.
Thank you for your patience and understanding while we finalise this for you.
Thank you for bringing this to our attention.
We sincerely apologise for the inconvenience and frustration you’ve experienced — this is certainly not the level of service we aim to provide to our customers.
Please be assured that this matter has been escalated to our Customer Care Management team. They have been in contact with you and are working on resolving this as a priority.
Thank you for your patience and understanding while we finalise this for you.
's updateReviewer Update
20 Jun 2025, 09:58So sad I had to go this way after my wife has brilliant service for years....I suppose I fell through the cracks
's update20 Jun 2025, 09:58
Reviewer Update
So sad I had to go this way after my wife has brilliant service for years....I suppose I fell through the cracks
Teljoy's replyOfficial
20 Jun 2025, 10:18Thank you for your message, and we’re truly sorry to hear about your recent experience with us.It’s especially disappointing to know that after years of excellent service with your wife, your own experience has fallen short of the standard we strive to maintain. Please know this is not the level of service we aim to provide, and we take your feedback very seriously.No customer should ever feel like they’ve "fallen through the cracks," and we sincerely apologize that you've been made to feel this way. We are actively investigating your case and will ensure that the matter is resolved urgently and fairly. Your trust matters to us, and we want to make this right.A member of our resolutions team will be in touch shortly with a full update and next steps.
Teljoy's reply20 Jun 2025, 10:18
Official
Thank you for your message, and we’re truly sorry to hear about your recent experience with us.It’s especially disappointing to know that after years of excellent service with your wife, your own experience has fallen short of the standard we strive to maintain. Please know this is not the level of service we aim to provide, and we take your feedback very seriously.No customer should ever feel like they’ve "fallen through the cracks," and we sincerely apologize that you've been made to feel this way. We are actively investigating your case and will ensure that the matter is resolved urgently and fairly. Your trust matters to us, and we want to make this right.A member of our resolutions team will be in touch shortly with a full update and next steps.
's updateReviewer Update
11 Jul 2025, 11:33So teljoy I checked my credit score and low and behold Jan Feb March I am listed as missed payments....when in fact money was always there and teljoy just messed up...all my expensive accounts went off why would I not have money for teljoy. Don't even bother phoning me the damage is done thank you very very much.
's update11 Jul 2025, 11:33
Reviewer Update
So teljoy I checked my credit score and low and behold Jan Feb March I am listed as missed payments....when in fact money was always there and teljoy just messed up...all my expensive accounts went off why would I not have money for teljoy. Don't even bother phoning me the damage is done thank you very very much.
Teljoy's replyOfficial
11 Jul 2025, 11:37Hello Braam
We completely understand how upsetting it must be to see missed payments reflected on your credit record, especially when you had sufficient funds available. Please note that this is not the experience we want our customers to have, and we take matters like this very seriously.
Kindly allow us the opportunity to investigate this further.
We completely understand how upsetting it must be to see missed payments reflected on your credit record, especially when you had sufficient funds available. Please note that this is not the experience we want our customers to have, and we take matters like this very seriously.
Kindly allow us the opportunity to investigate this further.
Teljoy's reply11 Jul 2025, 11:37
Official
Hello Braam
We completely understand how upsetting it must be to see missed payments reflected on your credit record, especially when you had sufficient funds available. Please note that this is not the experience we want our customers to have, and we take matters like this very seriously.
Kindly allow us the opportunity to investigate this further.
We completely understand how upsetting it must be to see missed payments reflected on your credit record, especially when you had sufficient funds available. Please note that this is not the experience we want our customers to have, and we take matters like this very seriously.
Kindly allow us the opportunity to investigate this further.
's updateReviewer Update
11 Jul 2025, 12:06Don't bother not the first time....and sending emails doesn't get a reply as this platform go figure. Don't worry once my current contract is done so will I be...
's update11 Jul 2025, 12:06
Reviewer Update
Don't bother not the first time....and sending emails doesn't get a reply as this platform go figure. Don't worry once my current contract is done so will I be...