1 reviews | Active since Mar 2021
Need answers
I managed to get an approval for a 70 inche tv with a soundbar. So far i am.happyneith the soundbar. This is my problem. The tv was delivered just before New years via courier truck. When i opened it, the tv entire screen was damaged. Cracked from corner to corner. I immediately reported the problem to teljoy. They politely offered to replace the unit. This was more than i month ago. I still have the damaged unit. Teljoy dont have stock, which i understand. But why am i getting billed for a tv to be paid this month end, if i cant even use it. Your accounts department cant sort this put, and i demand an explanation. I am not paying for a damged unit standing for a month that i cant use. Please sort this out. I need feedback. I dont want to give a bad review as i like teljoy.
Thank you for reaching out to us, and I sincerely apologize for the inconvenience you’ve experienced. We fully understand your frustration, and we want to make sure your concerns are addressed.
Please note once they replacement has been arranged and finalised the billing will be corrected for you as well.
Please be assured that we are doing everything we can to sort this out and provide you with the product you ordered as soon as stock becomes available. In the meantime, if you have any further questions or need assistance, don’t hesitate to contact us directly.
Thank you for reaching out to us, and I sincerely apologize for the inconvenience you’ve experienced. We fully understand your frustration, and we want to make sure your concerns are addressed.
Please note once they replacement has been arranged and finalised the billing will be corrected for you as well.
Please be assured that we are doing everything we can to sort this out and provide you with the product you ordered as soon as stock becomes available. In the meantime, if you have any further questions or need assistance, don’t hesitate to contact us directly.
We understand the urgency of your billing issue and are prioritizing it immediately.Our team is reviewing your account right now, and you will be contacted shortly with an update. Thank you for your patience, and we’re committed to resolving this as quickly as possible.
We understand the urgency of your billing issue and are prioritizing it immediately.Our team is reviewing your account right now, and you will be contacted shortly with an update. Thank you for your patience, and we’re committed to resolving this as quickly as possible.