NG
Nhlanhla G
1 reviews | Active since Dec 2023
02 Sept 2024, 11:51
My appliances where not repair
Good day I'm I've been paying teljoy easy fix every month insuring my appliances I had a broken washing machine they said they won't repair it because it's more than 8 years now they extended the years to 10 last month I had a broken defy microwave they said it was manufactured in 2008 I think I bought it in 2017. They can not get the PCBoard
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Teljoy's replyOfficial
02 Sept 2024, 12:22Hello Nhlanhla
Thank you for reaching out to us and sharing your concerns. We understand how frustrating this situation must be for you. Unfortunately, under the terms of our Easyfix insurance, appliances older than a certain number of years may not be covered for repairs due to parts availability and manufacturer guidelines.
For your washing machine, since it is over 8 years old, it falls outside the repair coverage. As for the Defy microwave, the challenge lies in sourcing the specific parts needed, like the PC board, especially for older models manufactured in 2008.
We do our best to assist our customers within the scope of our policy terms and the availability of parts.
One of our Eazyfix friendly consultants will contact you and assist with a way forward.
Thank you for reaching out to us and sharing your concerns. We understand how frustrating this situation must be for you. Unfortunately, under the terms of our Easyfix insurance, appliances older than a certain number of years may not be covered for repairs due to parts availability and manufacturer guidelines.
For your washing machine, since it is over 8 years old, it falls outside the repair coverage. As for the Defy microwave, the challenge lies in sourcing the specific parts needed, like the PC board, especially for older models manufactured in 2008.
We do our best to assist our customers within the scope of our policy terms and the availability of parts.
One of our Eazyfix friendly consultants will contact you and assist with a way forward.
Teljoy's reply02 Sept 2024, 12:22
Official
Hello Nhlanhla
Thank you for reaching out to us and sharing your concerns. We understand how frustrating this situation must be for you. Unfortunately, under the terms of our Easyfix insurance, appliances older than a certain number of years may not be covered for repairs due to parts availability and manufacturer guidelines.
For your washing machine, since it is over 8 years old, it falls outside the repair coverage. As for the Defy microwave, the challenge lies in sourcing the specific parts needed, like the PC board, especially for older models manufactured in 2008.
We do our best to assist our customers within the scope of our policy terms and the availability of parts.
One of our Eazyfix friendly consultants will contact you and assist with a way forward.
Thank you for reaching out to us and sharing your concerns. We understand how frustrating this situation must be for you. Unfortunately, under the terms of our Easyfix insurance, appliances older than a certain number of years may not be covered for repairs due to parts availability and manufacturer guidelines.
For your washing machine, since it is over 8 years old, it falls outside the repair coverage. As for the Defy microwave, the challenge lies in sourcing the specific parts needed, like the PC board, especially for older models manufactured in 2008.
We do our best to assist our customers within the scope of our policy terms and the availability of parts.
One of our Eazyfix friendly consultants will contact you and assist with a way forward.