Missing items
I ordered from Teljoy. Recieved missing items, imagine *****s were not even sealed, they were opened and scattered everywhere. I paid someone to come help me assemble and when they tried things were missing. I had to pay someone for a call out fee. I get a response from the business saying I need to pay for cancelling my order. No phone call, not even trying. I got the worst service.
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Teljoy's replyOfficial
31 Aug 2026, 12:13We’re truly sorry to hear about your experience. Receiving an order with missing items, opened packaging, and components scattered throughout is not the standard of service we aim to provide.
We also understand how frustrating it must have been to arrange and pay for an installer, only to discover that items were missing and then incur an additional call-out fee. We sincerely apologise for the inconvenience and the unnecessary costs this caused you.
We’re especially concerned that your experience left you feeling that we were simply asking you to pay a cancellation fee without first attempting to understand what went wrong or find a suitable resolution. That is not the level of care we want our customers to receive .Please note that this has been escalated . We appreciate you bringing this to our attention and apologies again for the poor experience.
We also understand how frustrating it must have been to arrange and pay for an installer, only to discover that items were missing and then incur an additional call-out fee. We sincerely apologise for the inconvenience and the unnecessary costs this caused you.
We’re especially concerned that your experience left you feeling that we were simply asking you to pay a cancellation fee without first attempting to understand what went wrong or find a suitable resolution. That is not the level of care we want our customers to receive .Please note that this has been escalated . We appreciate you bringing this to our attention and apologies again for the poor experience.
Teljoy's reply31 Aug 2026, 12:13
Official
We’re truly sorry to hear about your experience. Receiving an order with missing items, opened packaging, and components scattered throughout is not the standard of service we aim to provide.
We also understand how frustrating it must have been to arrange and pay for an installer, only to discover that items were missing and then incur an additional call-out fee. We sincerely apologise for the inconvenience and the unnecessary costs this caused you.
We’re especially concerned that your experience left you feeling that we were simply asking you to pay a cancellation fee without first attempting to understand what went wrong or find a suitable resolution. That is not the level of care we want our customers to receive .Please note that this has been escalated . We appreciate you bringing this to our attention and apologies again for the poor experience.
We also understand how frustrating it must have been to arrange and pay for an installer, only to discover that items were missing and then incur an additional call-out fee. We sincerely apologise for the inconvenience and the unnecessary costs this caused you.
We’re especially concerned that your experience left you feeling that we were simply asking you to pay a cancellation fee without first attempting to understand what went wrong or find a suitable resolution. That is not the level of care we want our customers to receive .Please note that this has been escalated . We appreciate you bringing this to our attention and apologies again for the poor experience.