Miss information

After applying and being approved for a Teljoy contract, I was informed that the area I reside in is a non service area. Gansbaai, Western Cape. Why was this not mentioned when I app**** and being approved? All documents etc that was needed was received by Teljoy. The agent that assisted me, Nomalungelo Mwelase could have at least informed me from the start that Teljoy could not help me.