Me again

The manager/ team leader is still to come back to me. I'm really disgusted by the disrespect this organization has for me. Its clear that they dont take me seriously. A response from you about a week ago doesn't mean that I'm happy. Working on my query means that you give me feedback atleast and not just a web response. No one has called me in two weeks, what is going on Teljoy? Its month end and a debit order will go off with no doubt!