Maxicare - Teljoy - No feedback, no service

After not being able to get a hold of maxicare through their call centre number for 4 days, I was eventually informed that their administration has moved to teljoy. I reported my dishwasher on the 13th to the call centre for repairs. The repairer did the assessment on the 16th and submitted the report the same day. I followed up with the call centre on the 18th and was told that they were still waiting for the assessment to be completed. I followed up again today and was told by the call centre agent that she would call me back. Still haven't received feedback and no service.