MARKED MY ID NR AS ***** FOR BEING UNEMPLOYED

Im unemployed for a long time , lost everything .. it came to a shock today when i wanted to get a |FNB bank card today to find out that my id nr i listed as ***** by you guys. I AM AN CUSTOMER AND UNEMPLOYED AS EXPLAINED BEFORE . IS IT LEGAL TO DO WHAT YOU DID. IM SEEING AN ADVOCATE TODAY BECAUSE OF YOUR FALSE AND UNTRUE CLAIMS