Made me feel like a fly by night

Hi I just had a call from teljoy account that made me feel like I was I ***** that came in the night.

I have been with teljoy since June 2015 and have never had a single problem with them. But today I received a call about my bounced debt order.

now I am not denying this but what I am saying is that I did arrange ahead of time that I would not make a payment at the end of September, but that I will make a double payment a at the end of October.

Now this woman from teljoy phones me and tells me she want my payment. "Wants the payment now" she says. so I told her that I did make arrangements and that I would be paying double at the end of October, she say that she received no correspondence and that I am lying and if I did do that I should of let them know earlier and not at the end of the month, when I told her that I sent my email earlier in the month, her only answer was that I need to pay.

Now after this back and forth banter she finally made the not that I will pay at the end of October. Her final words to me were and I quote “make sure you can pay at the end of the month. ". No good bye, no have a nice day, no nothing. She was rude and had a bad attitude.

Now I work with clients all day and I know that you may not speak to a client like this. I feel insulted and I am seriously considering my future with teljoy. If your employees can talk to your clients like this, how will they treat them?