GA
Geoff A

1 reviews | Active since Nov 2021

19 Nov 2021, 21:57

M

Teljoy sends an email to inform you about being a good customer and wanting to reward you with an exclusive offer. " you have been qualified for R499, no credit check, no vetting and no documents required. Just order and we will deliver your goods. " Not as it seems. After phone call after phone call, eventually I get told that my order will be processed. Then get an sms saying that I do not qualify. Email after email I eventually get a reply saying that they do not know why I got that email as I do not qualify for this exclusive offer. Clearly they still do vetting and credit checks to come to this outcome. Been 3 weeks since I first app****. Been a customer for 3 years with no payment problems and this is how you get treated and no one can give me an ànswer. Teljoy you are a joke. Cannot wait when my contract ends and I Own my goods that I have rented for 3 years.

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Replies (1)
Teljoy
Teljoy's reply20 Nov 2021, 09:26
Official
Hello Geoff, 
This has been escalated to management. We apologise for the frustration and will provide you with feedback in due course. 
Kind regards, 
The Teljoy Team