MN
Michael N

1 reviews | Active since Jun 2017

20 Jun 2017, 14:05

Loyalty and Service at its Worst

<p>To all,</p> <p> </p> <p>Please note i have been a loyal supporter and customer of Teljoy for over eight years, and can gladly say that i have spent a small fortune with this company. But when the trouble strikes the fan they are quick to get recovery agents onto you. I was at fault as i became unemployed, but i never the less struggled and made plans to get whatever payments to Teljoy whenever i could. Never the less i was never informed that the Maxi cover on my appliances had been cancelled, so if a repair was needed i was pretty much *****ed. I have settled the account and have one last appliance with them. Yet before settling this account i enquired about a repair for my 55"LG tv only to be told pay final installment and they will arrange technical to contact me. Joy at last me thinks..... HAH I get a phone call saying Maxi cover was cancelled and they cannot help me????? Now i ask, where is the loyalty to clients? I was willing to purchase further appliances, not any more!!! I will advertise to all via my social media, How Teljoy treats people who have gone through hell, but none the less make sure their accounts are paid in full.</p>

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Replies (2)
MN
Michael N's update20 Jun 2017, 14:32
Reviewer Update

I have never used the repair or replace facilty offered by Teljoy ever, yet when one actually does need it..........

Teljoy
Teljoy's reply26 Jun 2017, 10:55
Official

Good Day michaelnoakes

Thank you for contacting Teljoy and for providing the details,however kindly note that your query has been handed over to our accounts department to advise accordingly.

Thanking you

Your Teljoy Team