MM
Michelle M

1 reviews | Active since Nov 2019

01 Aug 2024, 17:45

LISTED FOR ***** BY TELJOY

I purchased a bed in 2019, it was delivered broken. I have all the correspondence of begging to have the bed exchanged before I make a payment, I was eventually sent a final demand, I AGAIN advised they literally deliver a bed where the base was snapped in half , my elderly mother that can't see well at all or read for that matter , They had her sign for delivery, I only saw the bed when I got home from work. I was in contact with them for a year (I have all the proof via email) NO ONE BOTHERED TO RESOLVE THE ISSUE BUT WANTED THE PAYMENTS!

ONLY TO FIND THAT TELJOY HAS NOW LISTED ME ON ITC NOT FOR BAD PAYER OR OUTSTANDING DEBT BUT FOR *****!!!!!!!!!!!!!!!! I will be taking this up with a lawyer , the problems this has now cau*** for me to continue to grow my little business or even getting a car. I WILL BE TAKING THIS FURTHER !!!!

0
Replies (7)
Teljoy
Teljoy's reply02 Aug 2024, 09:39
Official
Good day Michelle,

Thank you for bringing this matter to our attention. We take such issues very seriously and would like to address your concerns promptly, a member from our team will be in contact to assist you further and resolve your query. 

Best regards,

MM
Michelle M's update02 Aug 2024, 18:02
Reviewer Update
Teljoy takes the matter regarding my life being put on hold and humiliated , unable to purchase a vehicle or get finance for my small business so serious that they would address it promptly and resolve the issue

It was so serious yet no call from teljoy at all today.

Who is held responsible for the financial situation now regarding my business and no car due to TELJOY wrongfully listing me ??????????

This has affected me financially in a horrible way it's put strain on my small business which led to loss of income.

Try running a business as a woman alone , taking care of my elder mom with no vehicle !!!!!!!!!!!

As well as no financial assistance from banks cause TELJOY listed me for ***** for a broken bed THEY never replaced !!!!!!!!!!!

But it's so important that no one has contacted me
My number is ***

THIS NEEDS TO BE RESOLVED IMMEDIATELY!!!!!!!!!

Teljoy
Teljoy's reply10 Aug 2024, 09:45
Official
We take your concerns very seriously and deeply regret the impact this situation has had on your personal and professional life. Please know that your case has been escalated to the highest priority.

A senior representative will contact you to address and resolve this matter. We are committed to ensuring a fair resolution and will work diligently to correct any wrongful listing.

Thank you for your patience, and we apologize for the distress and inconvenience caused.

Best regards,

MM
Michelle M's update23 Aug 2024, 10:47
Reviewer Update
Please see last reply from TELJOY on 10 August, to date STILL no one has gotten back to me and STILL the listing for ***** is not removed from ITC, I am unable to apply for a personal loan to assist myself and my elderly mom after a horrible traumatic incident.
MY MOM AND I WILL BE HOMELESS in the next 7 days.
I have grounds to sue for damages at this stage , I have also contacted Caxton news paper.

The last email I sent to Selina Dube I requested contact details for higher management, I was ignored.

YELJOY HAS RUINED MY LIFE FOR 3 YEARS FOR LISTING ME FOR ***** ON ITC , THEY HAVE SENT ME AN EMAIL ADMITTING THEY LISTED ME IN ERROR.

WHERE DO ME AND MY MOM GO IN 7 DAYS TIME ?
I CANNOT GET A LOAN SO CANNOT PAY FOR THE ROOM WE ARE IN OR RESUME MY SMALL BUSINESS.

I WILL MAKE SURE THIS IS ALL OVER SOCIAL MEDIA AND THE NEWS PAPERS BEFORE WE END UP IN THE STREETS.
Teljoy
Teljoy's reply23 Aug 2024, 13:25
Official
We understand the severity of your situation and the impact this has had on your life. Your concerns have been escalated, and we will ensure that the appropriate team addresses your issue with the utmost urgency. We recognize the gravity of your situation and will do everything we can to resolve this matter promptly.

Best regards,

MM
Michelle M's update23 Aug 2024, 13:37
Reviewer Update
NO!!!!!
You actually DONT understand the severity at all!!!!
This has been going on for weeks now.

WHO IS PAYING RENTAL FOR ME AND MOM IN A ROOM IN THE NEXT 7 DAYS ,THE ONLY SAFE PLACE WE HAVE AFTER LEAVING THE HOUSE WE WERE RENTING I. FEAR OF OUR LIVES , WITH JUST THE CLOTHES ON OUR BACKS?

WHO IS PAYING FOR FOOD FOR MOM AND I ?
MY MOM IS ALMOST 80 ,
SOCIAL WORKERS BRINGING WARM CLOTHING FOR MY MOM AS WE HAVE NOTHING.

NO TRANSPORT!!!
NO MEDICATION!!!!!!

COURT CASES ARE CURRENTLY HAPPENING DUE TO THE TRAUMATIC INCIDENT MOM AND I EXPERIENCED EARLY JULY.

I CANNOT APPLY FOR VEHICLE FINANCE OR A PERSONAL LOAN TO SEE TO ME AND MY MOM AT THIS STAGE DUE TO TEJOYS NEGLIGENCE!!!!!

ALL I KEEP GETTING IS SOMEONE WILL GET BACK TO ME WHICH DOESNT HAPPEN, SINCE 10 AUGUST.

THIS IS OUT LIVES THAT AT STAKE
WE WILL BE HOMELESS IN THE NEXT 7 DAYS !!!!!

I WILL NOT JUST LEAVE IT HERE

DAMAGES CAUSED DUE TO NEGLIGENCE AFFECTING OUT LIVES NOW!!!!!!!


MM
Michelle M's update26 Aug 2024, 18:40
Reviewer Update
TODAY IS THE 26TH OF AUGUST
OTS LITERALLY BEEN A MONTH THAT TELJOY ASSURES ME ON THIS PLATFORM HOW THEY UNDERSTAND HOW URGENT MY MATTER IS , YET STILL NO PHONE CALL OR CORRESPONDENCE AT ALL.

WOW!!!!!!