Lies from 1 to the other

I am extremely disappointed with the service I’ve received today.

I was initially advised that a prorated amount would be debited from my account, which I accepted. A debit occurred on the 26th of May—understandable. However, I then received a text message indicating that another debit would go off on the 31st of May.

I contacted the call center and was informed that this would be a prorated amount of approximately R80. Later, I was told by an advisor named Audrey and her manager that this information was incorrect.

This raises a serious concern:

Why am I being given conflicting information?

Why are some staff members displaying a poor attitude during calls?

Why am I consistently told that "all managers are in a meeting" when I request to speak to one?

It is unacceptable to be treated in this manner, and I would appreciate a transparent and accurate explanation of the charges app**** to my account. I expect this matter to be addressed urgently, and I request a callback from a senior manager before close of business today.